Refund Policy

Effective Date: 1st of March, 2024

Welcome to esimmaker.com. We are dedicated to providing you with reliable eSIM internet data services. Please review our Refund Policy, which outlines the conditions under which refunds are issued.

1. Eligibility for Refunds

Refunds are available under the following conditions:

Service Activation Issues: If you experience issues with activating the eSIM that cannot be resolved by our support team, you may be eligible for a refund.
Technical Problems: If the service is not functioning as described due to technical problems on our end, a refund may be issued.

2. Non-Refundable Conditions

Refunds will not be granted under the following conditions:

Change of Mind: Refunds are not available if you simply change your mind after purchasing the service.
Service Usage: Once the eSIM service has been activated and data usage has commenced, refunds will not be issued.
Misuse: Refunds will not be provided if the service was used in a manner that violates our terms and conditions.

3. Refund Process

To request a refund, please contact our support team at support [AT] esimmaker.com within 7 days of your purchase. Include your order number, a description of the issue, and any relevant documentation. Our team will review your request and respond within 3-5 business days.

4. Refund Method

If your refund request is approved, the refund will be processed to your original method of payment. Please allow 5-10 business days for the refund to reflect in your account.

5. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page, and you are encouraged to review this policy periodically.

6. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: support [AT] esimmaker.com